Appearance
Users and Roles
Every user in the Seen Platform has one or more roles. A role applies to one Workspace, so a user can hold a different role in each Workspace they work in.
How users are managed
Seen creates users and assigns their roles. To add a user, change a role or remove access, ask your designated administrator to send the request to Seen. Every account is created from a written request, so you always control who has access.
Users log in with a magic link, or with a password and optional two-factor authentication. See Log in.
Roles
| Role | Who it is for |
|---|---|
| Workspace Admin | Full access to the Workspace, plus control over which AI generation models the Workspace has opted in to. |
| Workspace Editor | Full read and write access to the Workspace. |
| Workspace Viewer | Read-only access to the Workspace. |
| Workspace Data | Teams that manage recipient data, integrations and reporting, without access to Studio. |
| Agency | Agencies and creative teams that build videos in Studio, without access to recipient data or reporting. |
What each permission covers
Each role is built from the permissions below. Edit always includes View.
| Area | View | Edit |
|---|---|---|
| Studio | See templates, Blocks, assets, Brand Kit palettes and the music library | Create and change templates, Blocks, assets and palettes, add music, and generate images and video clips |
| Video designs | See videos and their previews | Create and edit videos, generate previews and publish |
| Projects | See the list of Projects | Create, duplicate, and delete Projects, including from a template |
| Project runs | See how a Project is set up to run | Create, change, activate and delete runs, and test the delivery webhook |
| Recipient data | See and export recipient data, uploads and segments | Upload, process and delete recipient data, manage segments and retry failed videos |
| Dashboard and Insights | See performance metrics | Nothing to edit |
| Activity | See the Activity log | Nothing to edit |
| Properties | See the Workspace's Properties | Create, change and delete Properties |
| API tokens | See API tokens | Create and revoke API tokens |
| OAuth2 clients | See OAuth2 clients | Create and revoke OAuth2 clients |
| External Events | See the webhook configuration | Create, change and delete the webhook |
| AI voices | See available voices | Clone, design, edit and delete voices, generate voice previews and translate subtitles |
| AI model opt-in | Choose which AI generation models the Workspace has opted in to | |
| Custom domains | See custom domains and certificates | Add and remove custom domains and certificates |
| Email notifications | See who is subscribed | Subscribe and unsubscribe |
What each role can do
| Area | Admin | Editor | Viewer | Data | Agency |
|---|---|---|---|---|---|
| Studio | Edit | Edit | View | No access | Edit |
| Video designs | Edit | Edit | View | No access | Edit |
| Projects | Edit | Edit | View | View | Edit |
| Project runs | Edit | Edit | View | Edit | No access |
| Recipient data | Edit | Edit | View | Edit | No access |
| Dashboard and Insights | View | View | View | View | No access |
| Activity | View | View | View | View | No access |
| Properties | Edit | Edit | View | Edit | No access |
| API tokens | Edit | Edit | View | Edit | No access |
| OAuth2 clients | Edit | Edit | View | No access | No access |
| External Events | Edit | Edit | View | Edit | No access |
| AI voices | Edit | Edit | View | No access | Edit |
| AI model opt-in | Edit | No access | No access | No access | No access |
| Custom domains | Edit | Edit | View | No access | No access |
| Email notifications | Edit | Edit | Edit | Edit | No access |
The Agency role has no access to recipient data, Project runs or reporting. An agency can build and edit videos without seeing who receives them.
What only Seen can do
Some actions are not part of any role. Seen carries them out on your request:
- Creating Workspaces
- Adding, changing and removing users and their roles
- Scrubbing all recipient data in a Workspace, for example at the end of an agreement
Seen personnel
Seen staff with administrative access to the Seen Platform can access Workspaces to provide support and operate the Platform. This access is restricted to authorised personnel.